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stuck on the pre-loader with certain browsers including firefox

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Does anyone have the solution as to why Edge Animate gets stuck on the pre-loader in certain browsers? I am seeing it in Firefox 40.0.3 on Win 7 and Win 10 and I have had reports of it happening on Safari OSX (one being Safari v6.0.3, is that really old, on OSX (mac book air)).

 

I have tried,

- polite/immediate settings.

- publish preload DOM as separate file.

- and added this code before the </body> tag,

<script type="text/javascript">

AdobeEdge.bootstrapCallback(function(compId) {

comp = AdobeEdge.getComposition(compId).getStage();

AdobeEdge.Symbol.bindElementAction(compId, 'stage', 'document', 'compositionReady', function(sym, e) {

comp.play();

});

});

</script>

 

I appreciate there are a couple of other proposed-solutions floating around, but they sound complex to a non-coder and their efficacy remains unclear from feedback on the threads. Thank you.

 

EA 2015.


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